Help
Frequently Asked Questions
Everything you need to know about your B2B account, quotes, payment, delivery and warranty. Can’t find the answer? Contact us.
Account
Who can buy from R&R Tech B2B?
The platform is for businesses (B2B) in Albania, Kosovo and North Macedonia buying IT equipment wholesale. We do not sell to individual consumers.
How do I create a business account?
Open the Sign up page and enter your name, company, NIPT (tax ID), phone number, email address and a password. We will send you a verification email — once you click the link, your account is activated immediately. Registration is free.
I have forgotten my password. What should I do?
On the sign-in page, click “Forgot your password?” and enter your account email address. You will receive a link to choose a new password, valid for 1 hour.
Quotes and orders
Why are prices not shown on the website?
B2B prices depend on quantity, availability and supply conditions, so we provide them by quotation for each request. This way you get the best price for the quantity you need.
How do I request a quote?
Sign in to your account, open the product and click “Request a quote”. Enter the quantity and your requirements. The quote is sent by email and appears in your client dashboard, together with the pro forma invoice in PDF.
How long is a quote valid?
Every quote shows its validity date. After that date you can request an updated quote.
Can I order products that are not in the catalogue?
Yes. Through our partner distributors we have access to over 200,000 IT products. Send us a request with the product description or code and we will get back to you with price and availability.
Payment and invoicing
Do you issue VAT invoices?
Yes. All transactions are fully compliant with Albanian law, with 20% VAT. A pro forma invoice is issued with every quote; the fiscal invoice is issued once payment is confirmed.
What are the payment terms?
Payment is due within 30 days of the pro forma invoice date. Bank details are shown on the pro forma invoice.
Delivery, warranty and support
Where do you deliver?
We deliver to Albania, Kosovo and North Macedonia. Our warehouses in Tirana serve as the logistics hub for the region, and with DDP logistics we handle all customs procedures.
How long does delivery take?
Lead time depends on the product and stock levels, and is confirmed in your quote before you place the order.
What warranty do you offer?
Enterprise devices come with a 12–24 month local warranty, serviced at our service centre in Tirana.
Do you offer configuration and technical support?
Yes. We have a dedicated team for configuring servers, networks and IT infrastructure.
How can I contact you?
Call us or message us on WhatsApp at +355 69 20 74 321, or email [email protected]. Address: Rruga Islam Alla, Tirana.